Site Support

SLA SUPPORT CONTRACTS

Our comprehensive SLA Support contracts are designed to be flexible irrespective of the size of your business. Our SLA support proposals are straight forward and transparent so that we can provide you with the right service you need. We aim to take the frustration out of IT.

FAST SUPPORT RESPONSE TIMES

Our IT support contracts offer the industry standard next day response times for general issues. For emergencies and business stoppage circumstances our on-site response time can increase to 4 hours. However, for business critical or "show stopping" system failures or similar events we offer an unprecedented 2 hour onsite response to any local location. In a serious deadline situation 4 hours may not be soon enough!

PROACTIVE AND CONTINGENT IT SUPPORT

As part of your SLA support contract, as well as the fast response times you would expect, we also continue to actively support you all the time.

We ensure that the latest security updates are applied to your software, anti-virus programmes and firewall. We do not believe that it is enough to sit and wait for you to call us when you have problems. It is our policy to help you in every way we can to prevent failures in your IT systems. Our management system monitors your systems 24 hours a day, and when a fault occurs instantly notifies us so we can resolve the issue asap.

SECURITY AND VPN

All of our support plans include the installation of a VPN firewall. The VPN firewall will allow Tech Trust SA to connect to your network and view your PC screens while we fix them. Also it will also allow your staff to connect to your network from home or use their laptops from anywhere in the world . The VPN firewall will also protect your network from hackers and intruders.

We also install a local backup server so that your important data can be secure. We also offer an additional service of offsite backup where your critical data can be stored.

SCALABLE IT SUPPORT OPTIONS

Our SLA support contracts are modular so that you can add features as and when you need them. We don't offer one rigid package with one rigid price.


To find out more or request a quote please complete the relevant form on our contact us page.